Frequently asked questions

How do I place an order?

Once you’ve found a product you want to buy, click the “Add to basket” button to add it to your purchases.
The item will now be shown in your shopping bag on the top right of the screen. The total cost of selections in the shopping basket is calculated automatically. VAT is included and delivery to the UK mainland is charged appropriately, based on the size and weight of your order. You can keep shopping until you are ready to pay.

Each item is added automatically to the total so that you always see how much you have spent.
When you’ve finished shopping, click the link in the top right-hand corner of the page which will take you through our simple and secure payment process.

Will my credit card details be secure?

The checkout process is secured by HTTPS / TLS encryption.
TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.
Additionally, houseoflegendarychildren.com only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).
For more information about how payment information is encrypted and secured, please contact your chosen payment gateway.

What happens to my personal, contact information?

houseoflegendarychildren.com collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services and to make a wider range available to you. We treat all your personal information as confidential. We comply with The UK Data Protection Act 1998.

houseoflegendarychildren.com will not share, sell or rent your personal contact information to any other company or third party. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you email / post based on your request for information and to contracted service providers such as Royal Mail and couriers for delivery.

We use security measures to protect against the loss, misuse and alteration of data used by our system so you can be 100% confident in the safety of your personal information.

Can I return goods if I change my mind or if they are faulty?

Don’t worry if you need to return a product because houseoflegendarychildren.com has a 30 Day refunds and returns policy.

If you change your mind about your purchase for whatever reason, we will refund your money. If you have ordered something by mistake or just changed your mind, you may return it to us for an exchange or refund within 30 days from the date of purchase provided the product is in the same condition as originally supplied.

Faulty products or items that do not fit can also be returned for an exchange or refund within 90 days from the date of purchase.

If I need help, how can I contact you?

We won’t be happy until you, our customer, are happy so you can contact us for help and advice online, via email, on the phone or by post. Full details can be found at Contact Us.